Exchanger rules

Read this before you claim a ticket.

These rules apply to every ticket you claim. Breaking them can remove your exchanger access and affect funds locked against a disputed trade.

01 Keep communication in the ticket

Never DM a client first. Keep all trade communication in the ticket channel. Contacting a client first by DM results in removal.
If you cannot respond within 10 minutes, press Unclaim Ticket so another exchanger can take the trade.
Handle disputes in the ticket. Do not threaten, insult, or retaliate against the client. Staff will review the ticket when resolving the dispute.
Do not share information about clients, exchangers, or trades outside the ticket.

Do not release crypto or send fiat until the payment has cleared. A pending payment has not cleared.
Accept funds only from a balance or source the client disclosed before the trade. Tell the client what you accept for that payment method.
State every fee before the client confirms the trade. Do not add fees after the trade starts.
Report a chargeback or reversal in the audit channel immediately. Under the Terms of Service, the client is permanently banned and you are reimbursed from their locked balance and future activity.
PayPal Card carries a 20% fee and is the highest-risk payment tier. Verify the client's identity and recent account activity before claiming.

Keep your registered LTC, SOL, and Solana USDC wallets secure and funded. The bot uses their combined available value for claims; if it cannot cover your next claim, top up any supported asset.
Withdrawals use 2FA by default. Keep it enabled unless you have a documented reason to turn it off. Manage it with /security.
You can restrict withdrawals to approved addresses with /whitelist add.
Run /balance at least once per shift and check the wallet status.
Never share your wallet seed, bot login, or Discord 2FA recovery codes. Staff will not ask for them.

Use real market rates. Do not add a hidden markup.
Do not double-charge or add a fee during the trade.
If you cannot complete a trade, use Unclaim Ticket. Do not leave the client waiting.
If you quote the wrong amount and the trade has already executed, you cover the difference. Do not charge the client for your mistake.
Do not trade with yourself or a known associate. Working both sides of a trade is grounds for removal.

If the server uses a per-trade exchange tax, the bot collects it from your wallet when a trade is completed.
If the server uses a weekly subscription tax, the bot collects it on the configured day. If your balance cannot cover it, the bot suspends your access.
A suspended exchanger cannot claim tickets. Top up the wallet and contact staff to restore access.

Read /guide in full before you claim your first ticket.
Use /balance, /my_profile, /my_history, and /security to manage your work.
Your actions are recorded in the audit channel. Staff will use that record when reviewing a dispute.
If you are unsure about something, ask in the exchanger channel before claiming the ticket. Waiting five minutes is better than mishandling a trade.

Do not settle a trade in DMs, Telegram, or another Discord server. NinjaSwap cannot review or mediate a trade that did not happen in a NinjaSwap ticket.
Taking a trade outside NinjaSwap is grounds for immediate removal and loss of your locked balance. The client's account is also flagged.
If a client asks you to move the trade, refuse and report it in the exchanger channel.

Staff may remove you for breaking these rules.
If you are removed, you lose your locked balance. It first covers client losses caused by your conduct. NinjaSwap keeps any remainder to cover moderation costs.
Removal cannot be appealed. You may not apply again with another Discord ID.
To leave voluntarily, request unstaffing in the exchanger channel. NinjaSwap releases your locked balance after a 14-day cooldown if you have no open disputes.

Pressing I agree in Discord confirms that you have read these rules and agree to follow them. Pressing I disagree stops the application.