Check what you send, what you receive and the payment instructions before paying. Keep the exchange in your official ticket. If a payment or payout is unclear, contact staff before sending again.
01Using NinjaSwap
These terms apply to NinjaSwap's website and Discord exchange services, automated swaps and bot-managed wallets. Exchangers must also follow the exchanger rules.
Read these terms before using the service. Your ticket or swap order sets out the agreement for that transaction, including its amounts, methods, networks and fees. Opening a ticket requests a trade; it does not approve payment instructions that have not been shown to you. Complete the bot's agreement step before sending funds.
The Discord terms card is a summary of this page. Specific payment instructions must follow these terms, applicable law and the payment provider's rules. Nothing here removes a right or remedy that the law requires.
02Your accounts and funds
You must be legally able to enter the transaction and meet the age, location and account requirements of each payment service you use. Follow applicable sanctions and other restrictions. An available method or successful quote does not establish eligibility.
Use your own payment account or wallet and funds you lawfully own. Stolen accounts, borrowed identities, unauthorized payments and proceeds of crime are prohibited. Do not use NinjaSwap to launder funds, evade restrictions or deceive another person.
Give accurate transaction information. Staff or a swap provider may pause a transaction and request relevant evidence where a payment, ownership or security issue needs review. Never provide passwords, seed phrases, private keys, authentication codes or full card details.
03Exchangers, swaps and wallets
In a manual exchange, the assigned exchanger receives and sends the agreed payments. NinjaSwap provides the ticket, records and supported wallet controls. An exchanger badge, deposit or trade history does not insure your funds or guarantee reimbursement.
Automated swaps use external providers and blockchain services. Their terms, review requirements and available networks can affect an order. Review the provider conditions shown for your order before accepting it.
Bot-managed wallets use platform-controlled infrastructure. They are custodial, not self-custody wallets, bank accounts or insured savings products. Reservations, pending transfers, owed fees, reviews and outages can reduce or delay access to funds. Follow the wallet's deposit and withdrawal instructions.
Crypto prices can change, and stablecoins can lose their intended value. NinjaSwap does not provide investment, tax or legal advice.
04Quotes, fees and agreement
Before accepting, check both amounts, the payment method, currency, network, recipient, required memo or tag, funding source and fee. USD values are estimates unless the order fixes a USD amount. Your bank, payment app or blockchain may charge separately.
The fees page is a reference. The current quote and accepted payment terms state what applies to your trade. A preview can expire before acceptance. A floating swap's final payout can change under the rate conditions shown for that order.
The exchanger must explain every requirement and charge before payment. A supported bank or card-funded route may have a different rate; you must see and agree to that rate first. No undisclosed surcharge, penalty or reduced payout may be added after you pay.
If the amount, method, funding source or recipient changes, stop and agree to updated instructions before paying. A later change to NinjaSwap's published fees does not change an already accepted trade.
05Payments and ticket-only trades
Choose the right funding source
Balance-only routes require your own available app balance. This includes Cash App balance, Venmo balance, PayPal Balance and Apple Cash. Do not substitute a linked bank account, card or someone else's funds. PayPal Card and bank-transfer routes use your own supported card or bank account.
A different funding source must be supported by the selected method and approved in the ticket before payment. Exchanger approval cannot override the payment provider's rules. Chime, Revolut, Skrill and other methods must follow their own accepted instructions.
Use a payment type the provider permits for the actual transaction. Keep any required note accurate. Never invent a personal purpose, mislabel a purchase or conceal the transaction to avoid fees or restrictions. If a provider does not allow the transaction, do not proceed.
Keep the exchange in the ticket
Keep negotiation, payment instructions, proof and completion in the official private ticket. Do not move a NinjaSwap exchange to DMs, another server or an unapproved middleman to bypass the ticket process or fees. An exchanger's DM does not replace the accepted ticket instructions.
Off-ticket deals lack NinjaSwap's normal records and controls. Staff can review a report of fraud or impersonation, but recovery of an off-ticket payment is not guaranteed. Never pay someone who contacts you unexpectedly claiming to be staff.
Verify each payment
Check the exact recipient, asset, network, amount and memo or tag. Keep the receipt and transaction ID, and follow the recording requirements in your accepted payment terms. Redact unrelated personal information. The recipient must verify payment in their own account or on the correct blockchain; a screenshot or notification alone is not proof of settled funds.
Pending, broadcast and confirmed are different states. Do not confirm receipt or completion before the required checks. Do not retry an uncertain payment, bypass a bot check or pay using instructions from a closed or reassigned ticket. If payment was already underway, tell staff.
Only open a trade when ready to pay, and tell the exchanger if you are delayed. An unpaid ticket may be released. For gift cards, use an unused card you bought lawfully, keep the original receipt and confirm its issuer, region, currency and value. Follow the issuer's restrictions. Share the code only in the ticket, and follow the agreed verification or redemption process.
06Automated swaps
Check the supported network, minimum and maximum deposit, quote expiry, deposit deadline, receive address and refund address before accepting. Use the deposit instructions for this order. Do not reuse an old address or send another deposit unless the order explicitly allows it.
A late, short, excessive or unsupported deposit may need provider review or recovery. A wrong address, network or memo can make funds unrecoverable. A confirmed blockchain transfer generally cannot be reversed by NinjaSwap.
Deposit detection is not final settlement. Completion depends on the required confirmations, provider execution and order checks. Network congestion, provider reviews and outages can delay the result; estimated times are not guarantees.
If an order is stuck, use its status and support controls. Keep the order ID and transaction hash, and do not deposit again to resolve an unclear status. Any recovery work, cost or revised payout must be explained before you authorize it. Recovery depends on where the funds were sent and what the receiving service supports.
07Cancellation, refunds and disputes
Before payment
Use the cancellation control while the ticket is unpaid and cancellation is available. If a payment is already pending or sent, tell staff; cancelling or closing the ticket does not reverse that payment.
After payment
If the exchange cannot finish, staff must review the payment and payout status before a refund is arranged. Confirm the return destination, asset, network and amount. Any deduction must be itemized and limited to costs disclosed before payment or recovery work you separately authorize. Applicable law may limit those deductions. Funds held by a payment provider or already sent on-chain may require its review or a separate recovery process.
The fee for an exchange that was correctly completed is normally non-refundable. A later price change, change of mind or external processing delay does not by itself undo that exchange. An error, missing payout, unauthorized payment or failure to deliver the agreed amount still qualifies for review and any remedy owed.
Report a problem
Report issues promptly in the ticket or through official Discord support. Include the ticket or order ID, what went wrong, the amount and the relevant receipt or transaction hash. Staff may request evidence from both parties and arrange a correction, refund or other remedy based on the records and applicable obligations. An exchanger deposit or completed status alone does not guarantee compensation.
There is no automatic 24-hour cutoff for a genuine claim. Payment providers and the law may have their own reporting deadlines; contacting NinjaSwap does not extend them or require you to wait before contacting your provider.
Knowingly false disputes and double recovery are prohibited. Tell staff if you have already received a refund, reversal or payout from another source. Genuine fraud reports, good-faith payment disputes and mandatory legal rights remain. If you disagree with a decision, request staff review with the relevant evidence. Closing a ticket or restricting an account does not erase a valid claim.
08Privacy and records
Public profiles, history, rankings and vouches may show your Discord identity, trade amounts, methods and activity. Review available privacy settings before trading. Blockchain addresses and transactions remain publicly visible on their networks.
Ticket messages, payment details and operational records are available to participants, authorized staff and systems that need them to run or review the service. Payment and swap providers receive information needed for processing and review. Keep sensitive evidence out of public channels.
Records may be retained for operations, security, disputes and legal obligations. Ask support about access, corrections or deletion. Some records must be retained even after an account or ticket closes. Never post another user's private details as punishment.
09Fraud and account restrictions
Do not forge payment evidence, impersonate staff, manipulate trade volume or rewards, share accounts, abuse bot controls or harass other users. Protect your Discord account and wallet access, and report suspected compromise immediately.
Staff may pause a transaction or restrict access while reviewing suspected fraud, a security issue or a rule violation. Serious or repeated abuse can lead to suspension or removal. Any outstanding payment, refund, fee or balance must still be accounted for; removal is not automatic confiscation of every balance.
You may ask support to review a restriction. Do not use another account to evade it. Honest complaints and reviews are allowed. Vouches must reflect real trades, and positive feedback cannot be required to release an owed payout or refund.
10Responsibility, updates and help
You are responsible for the information you submit and the payments you authorize. Exchangers are responsible for their instructions, payment checks and agreed payouts. NinjaSwap remains responsible for its own conduct and any obligations the law places on it.
Banks, payment apps, swap providers and blockchains control their own reviews, holds, charges and processing. NinjaSwap cannot guarantee their availability or reverse their decisions. A provider delay does not automatically cancel an owed payout, and these terms do not exclude liability that cannot lawfully be excluded.
We may update these terms for future use. We will communicate material changes before they apply. An update does not rewrite an existing accepted trade's amounts, fees or payment instructions. Keep your accepted transaction record and transcript for any dispute.
Use Discord support for trade problems. If you lose Discord access, use the support links on Security & help and keep your ticket or order ID. A direct message from someone claiming to be support is not a verified payment instruction.